My IGNITE Module Is Showing Up as the Wrong Cue Count

If your IGNITE module shows as an i18 when it should be an i36, or as an i36 when it should be an i18 in the IGNITE App, please contact our support team. This issue occurs because of a firmware update bug that can load the incorrect firmware onto your module. Our support team can resolve this quickly and get your module operating correctly.

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