Need a Hand? We’ve Got You.

Whether you're prepping a show or need a quick answer, we're here to help.

Contact Information

IGNITE Help Portal

Available 24/7

Browse how-to guides, FAQs, and submit a ticket anytime—our team will follow up shortly.

Call / Text / WhatsApp

Can’t reach us right away? Leave a message and we’ll call you back fast.

Emergency Support

Available 24/7

If you’re on a shoot site and need immediate help, give us a ring anytime.

Live Chat

Chat icon bottom right

Chat with our team using the icon in the lower-right corner of your screen.

Email Support

Replies during business hours

Shoot us an email and we’ll get back to you quickly.

Shipping / RMA Address

Use for returns and shipments

IGNITE Firing Systems
16 Commerce Park Dr.
Gansevoort, NY 12831
United States

Payment Address

Use for checks and paper mail

IGNITE Firing Systems
100 Castleberry Court
PO Box 318
Milford, OH 45150
United States

Canadian Office

Visits by appointment only

IGNITE Firing Systems
300 Rossland Rd E #409
Ajax, ON L1Z 0M1
Canada