How to Clear IGNITE Show Designer Cache

If the IGNITE Show Designer isn’t working quite right, clearing your browser’s cache is the fastest way to fix most common issues. 

 

Why does this happen?

When you visit a website, your browser saves pieces of it—like images, scripts, and layout files—so it can load faster next time. This saved info is called a cache.
The problem is, if the website changes but your browser is still using old, stored files, things can look wrong or stop working altogether.
Clearing the cache forces your browser to grab the newest, freshest files from the website, which often fixes loading errors, missing features, or weird layout problems.

How does clearing the cache fix this?

Clearing the cache forces your browser to grab the newest, freshest files from the website, which often fixes loading errors, missing features, or weird layout problems. Follow the steps below to clear your cache.

Option 1

1. Open IGNITE Show Designer
2. Hold the following keys for 5 - 10 seconds
   For Mac Users: CMD + Shift + R
   For Windows Users: Ctrl + Shift + R
3. After holding the keys for 5 - 10 seconds release all of them at the same time
4. IGNITE Show Designer should finish loading and have the latest update

If it appears your issue has not been solved, please continue with the steps below. However, if IGNITE Show Designer is now updated and working correctly you can close out of this help article.

Option 2

1. With IGNITE Show Designer open use the following keyboard shortcut:
   For Mac Users: CMD + Option + J
   For Windows Users: Ctrl + Shift + J

2. A panel on the right or bottom half of the browser will appear. Once this panel opens complete the following keyboard shortcut. Do not hold the keys like the previous option, quickly press and release.
   For Mac Users: CMD + Shift + R
   For Windows Users: Ctrl + Shift + R

If Option 2 still does not fix the issue. The only option left is to completely clear all of the data the browser has cached for IGNITE Show Designer.

Option 3

1. If you have tried Option 2 you can skip to step 2.
   With IGNITE Show Designer open use the following keyboard shortcut:
   For Mac Users: CMD + Option + J
   For Windows Users: Ctrl + Shift + J

2. With the right/bottom panel open in IGNITE Show Designer, at the top of the right panel, there is a row of “tabs”. It should be listed “Elements, Console, Sources, Network, etc.”

3. If there is a double arrow at the end of this list, click on the double arrow.
4. You will want to select the option labeled “Application”.
5. Now in the left panel that appeared, select the “Storage” button.
6. There should be a “Usage” section, below that there will be a button labeled “Clear site data”. You will need to click this button.

7. After clicking the “Clear site data” button do the following keyboard shortcut one final time.
   For Mac Users: CMD + Shift + R
   For Windows Users: Ctrl + Shift + R

Warning:

The steps to Option 3 will erase all data stored for IGNITE Show Designer. You will need to log back into your IGNITE account after completing the following steps. If you have made changes to a show while in Offline Mode, make sure you have opened IGNITE Show Designer while connected to the internet so those changes can be synced to the cloud.

After following these Options, IGNITE Show Designer should reload and your problem should be resolved. 

Need more help? Contact us, we're always happy to assist!