My Module Flashes Red Quickly and Turns Off, or Continues to Flash

Your IGNITE module may display two possible error codes using a red flashing firework burst. A red flashing indicator usually points to a hardware issue. The following describe how each error appears:

• The color indicator flashes red rapidly, then stops, leaving a faint green LED illuminated.
• The color indicator flashes red continuously without stopping until the module is powered off.

If you see either of these patterns, please contact IGNITE customer support or call 1-833-722-9067.

Our support team will guide you through quick troubleshooting steps to identify the cause. We may ask you to:

• Swap the LiPo battery with another LiPo or a 9V alkaline battery.
• Provide a short video showing the module turning on and flashing.
• Confirm when and where you purchased the module for tracking and reporting purposes.

Warning:

If you are on a shoot site and need emergency assistance, call us at 1-833-498-0548.