Your IGNITE module may display two possible error codes using a red flashing firework burst. A red flashing indicator usually points to a hardware issue. The following describe how each error appears:
- The color indicator flashes red rapidly, then stops, leaving a faint green LED illuminated.
- The color indicator flashes red continuously without stopping until the module is powered off.
If you see either of these patterns, please contact IGNITE customer support or call 1-833-722-9067.
Our support team will guide you through quick troubleshooting steps to identify the cause. We may ask you to:
- Swap the LiPo battery with another LiPo or a 9V alkaline battery.
- Provide a short video showing the module turning on and flashing.
- Confirm when and where you purchased the module for tracking and reporting purposes.
If you are on a shoot site and need emergency assistance, call us at 1-833-498-0548.
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