Trying To Log In to IGNITE Show Designer With Google, but the Option Is Not Showing

If you normally sign in with Google and the option is missing, a Chrome browser extension may be blocking the Google sign-in prompt. This can include ad blockers, privacy tools, password managers, or anything that modifies page behavior. Use the steps below to fix the issue.

1. Turn Off Chrome Extensions

Temporarily disable your extensions to see if one of them is preventing the Google button from loading.

1. Open Chrome.
2. Select the three dots in the top right.
3. Select Extensions.
4. Select Manage Extensions.
5. Turn off each extension using the toggle switch.
6. Refresh the IGNITE Show Designer login page.

If the Google login option appears, turn extensions back on one at a time to identify which one caused the issue.

2. Try an Incognito Window

Incognito mode runs Chrome without most extensions and is the fastest way to confirm whether an extension is the cause.

1. Open Chrome.
2. Select the three dots in the top right.
3. Select New Incognito Window.
4. Visit designer.ignitefiringsystems.com.
5. Try signing in with Google again.

If the Google button shows in Incognito, an extension in your main Chrome session is blocking the sign-in.

3. Confirm You're Logged into Chrome with the Same Profile

Sometimes the Google sign-in will not process correctly if you are trying to use a different email address from the one you're signed into Chrome with.

1. Click on your profile in the upper right corner of the Chrome window
   
   
    
2. Check to see if the email address in your profile matches the one you're trying to log in with.
   
   
    
3. If the email does not match, please log in Chrome using the matching email address.

Still Having Trouble?

If the Google sign-in option is still missing, reach out to IGNITE Support. Include your browser version and a list of installed extensions so we can help resolve the issue quickly.