How to Start a Warranty Repair

If your IGNITE system isn’t working as expected, and you believe it may need repairs under the lifetime warranty, contact our support team. We’ll help you run a few quick checks to identify the issue and confirm if it’s covered.

How to Contact Us

• Call / Text / WhatsApp: 1-833-722-9067
• Email: help@ignitefiringsystems.com
• Live Chat: Available on our website, or through the IGNITE app

What We'll Need From You

To determine if your repair is covered under warranty, we’ll ask for a few details—such as photos of your unit and a short description of what happened before the issue began. This helps us diagnose the problem and provide the right solution faster.

Don’t worry, our team will walk you through the process step-by-step.

What Happens Next

• We’ll review your case to confirm if your equipment qualifies for warranty coverage.
• If approved, we’ll either arrange to have your equipment sent in to our repair team, or, if it's a simple fix, ship the replacement parts to you. Each claim is assessed on a case-by-case basis, and the repair process is tailored to each customer's unique needs.
• You can also explore our Support Portal for self-help and repair guidance.

Questions?

We know repairs can be frustrating, but our team is here to make it as smooth and simple as possible. Feel free to reach out—we’re happy to help.