How to Start a Warranty Repair

If your IGNITE system isn’t working as expected and you believe it may need repairs under the lifetime warranty, contact our support team. We’ll help you run a few quick checks to identify the issue and confirm if it’s covered.

How to Contact Us

• Call / Text / WhatsApp: 1-833-722-9067
• Email: help@ignitefiringsystems.com
• Live Chat: Available on our website

What We'll Need From You

To determine if your repair is covered under warranty, we’ll ask for a few details—such as photos of your unit and a short description of what happened before the issue began. This helps us diagnose the problem and provide the right solution faster.

Don’t worry, our team will walk you through the process step-by-step.

What Happens Next

• We’ll review your case to confirm if your equipment qualifies for warranty coverage.
• If approved, we’ll either send a prepaid return label for your equipment or ship the replacement parts you need—at no cost.
• You can also explore our Support Portal for self-help and repair guidance.

Questions?

We know repairs can be frustrating, but our team is here to make it as smooth and simple as possible. Feel free to reach out—we’re happy to help.

Need more help? Contact us, we're always happy to assist!