My Show Didn't Fire the Way I Expected, What Can I Do?

While concerns are rare when firing a show with your IGNITE system, they can happen. The good news is that you can take a few simple steps to identify what went wrong and prevent it from happening again.

Start by treating your module like a “crime scene.” Don’t change anything right away. Take note of what you see and, if possible, record a short video of the issue. This helps our support team understand what happened and resolve it faster.

Below are some rare concerns you may encounter and steps to help diagnose each one.

Products Did Not Fire

If any products fail to fire, don’t throw away the igniters yet. Check whether they show signs of attempting to fire, and note which cue they were connected to.

In most cases, misfires happen because of incorrect igniter installation. For guidance on proper setup, see our Igniter Installation Tips and Tricks support article.

During setup, inspect each cue physically to make sure each igniter is securely connected.

Before firing your show, use the IGNITE App to check connected igniters for continuity. If a cue doesn’t show continuity, that igniter and product will most likely not fire.

For automated shows, confirm that each cue is included in the script and assigned to the correct module color. Use the Prep Show screen before starting to verify continuity and wiring — both are essential for a successful show.

Unable to Start Show From the Expected Range

Maintain a clear line of sight between your position and each IGNITE module. Obstacles such as vehicles, buildings, or terrain can reduce signal range.

If you don’t see your modules in the IGNITE App within the expected 150–300 ft range with an i18/i36, or IGNITE Lites 100 ft range, note which module is affected. Keep the same antenna attached to that module for testing later.

Check the antenna and its connection for damage. If everything looks fine, test range again using another smart device to rule out a device-related concern.

For more information on signal range and performance, see What Is the Range of the IGNITE System?

Need more help? Contact us, we're always happy to assist!